FernAir's dedicated service division offers an experienced team of specialised technicians who's aim is to provide our growing customer base with prompt, high quality support and product maintenence. As the region we serve grows, we are also fortunate to be able to call on the manufacturers local support network, giving us the most efficient response to our customers needs.
In addition to product warranty support, our service division will promptly attend to ongoing equipment repairs. We also offer an annual preventative maintenance program during the winter / spring months to ready equipment for the summer season. This maintenance program is aimed at catching system faults before they happen - ensuring your system drains are clean - refrigeration system is operating efficiently - making sure the investment you have made is simply being cared for and ready to provide you with the comfort you need when you need it.
BEFORE YOU CALL - FOLLOW THE TROUBLESHOOTING GUIDE FOR ACTRON AND DERBY DUCTED SYSTEMS !
Please use the Troubleshooting Guide, you will find that 90% of problems can be solved using the guide. This eliminates unnecessary service calls.
If you feel your system is not operating correctly please call us to arrange a technician to attend - it is important to understand that a SERVICE CALL OUT FEE will be charged. Unless other arrangements have been made all service work performed will be on COD basis.
We accept
If your system is under warranty, and it is determined that your system problem is covered by the manufacturers warranty then you will not be charged.
Not everything can be assumed as being under warranty - please read the manufacturers warranty Terms and Conditions they are available on our download page.
We strongly urge you to run through the Troubleshooting guides above - before you call.
Call for Service - Office hrs 7.30am to 5.00pm Monday to Friday - if after hours please leave a message and we will return your call as quickly as possible.
PLEASE BE ASSURED THAT WE WILL ATTEND TO YOUR SERVICE REQUEST AS SOON AS PRACTICABLE - CALLS DURING PEAK PERIODS WILL BE CATEGORISED WITH INOPERATIVE SYSTEMS GAINING PREFERENCE.
DURING PEAK PERIODS RESPONSE TIMES WILL INEVITABLY BE GREATER THAN USUAL - WE SEEK YOUR UNDERSTANDING.
Email directly to our Customer Support Coordinator
Our annual service program is carried out during the off season between July - November each year. To reserve your place in the next program please download the booking form, complete and send it to us - alternatively call our office to book your place.
BOOKINGS FOR JULY to OCTOBER NOW OPEN
SPACES ARE LIMITED
Download your booking form >
Download Terms and Conditions 2012 Program >
ROUTINE ANNUAL SERVICE PROGRAM - BOOKINGS ARE NOW OPEN FOR 2012
GET IN EARLY AND BOOK YOUR PLACE NOW
PROTECT YOUR INVESTMENT
BOOK NOW TO TAKE ADVANTAGE OF OUR NEXT PROGRAM STARTING IN JULY 2012
Reduce the risk of water damage from blocked drains - Protect your investment
Ensure cost efficient operation – Catch any warranty issues
OUR ANNUAL SERVICE PROGRAM WILL RUN FROM JULY TO END OCTOBER
Book NOW as places are limited and will fill fast
Download and fill in the request form - email or fax back to us..............
Or if you prefer the old fashion way - just give us call on 49623600
WOULD YOU LIKE US TO SERVICE YOUR SYSTEM FOR THE NEXT 3 YEARS AT NO CHARGE ? SAVE $540.00
Recommend Fernair to your friends but make sure we know you sent them - if your referral ends up in the sale of a ducted system - we want to say thanks for your support, so we'll give you the service for 3 years absolutely free !
No catches - No gimmicks - Just THANKS !
Make sure your friend tells us your customer number **.
** Call our Customer support if you don't know your customer number - 49623600
Fernair Distributors Pty Ltd ABN 56064578525 ..............................................................................................................................................COPYRIGHT 2012
CLOSE WINDOW
SERVICE DEPARTMENT
Office - Monday to Friday 7.30am to 5.00pm
Phone - 02 49623600
Fax - 02 49623655
Our office phone has a message service for your convenience.
During peak periods response times may be greater than usual - we appreciate your understanding.
OUR POSTAL ADDRESS ............CLOSE WINDOW
PO Box 304 | Hamilton NSW 2303
FOR DELIVERIES
32-34 Annie Street Wickham NSW 2293
OFFICE open 7.30am to 5.00pm
MONDAY TO FRIDAY
OUR OFFICE AND SHOWROOM .........CLOSE WINDOW
We are located in the Newcastle suburb of Wickham NSW at
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