1. Our annual service program is carried out during the off season between July - October. Bookings are limited and will be scheduled on first in first served basis. Due to expected service and installation commitments during the peak summer season, routine annual service cannot be extended beyond the end of October. In addition prolonged work within the roof space during peak summer months is not possible due to ambient heat.
2. Service schedules for each area are planned in advance - the final service run plan will be refined and set based on bookings received. Early bookings will be necessary to ensure your place in the program. Our service schedule in most cases is arranged to attend specific areas several times during the program, however if your booking is not lodged early you may miss out.
3. In the event that a remote service region has not been fully subscribed, an additional surcharge may apply. Such an event would be confirmed with you prior to attendance, with the option available to you to reschedule the visit to another time to avoid any additional costs.
4. Our service controller will contact you to confirm the available days and times to attend to your system, then lock your Annual Service in place. Every effort will be made to fulfil the preferences you nominate on the Booking Form, but regrettably we are unable to make this guarantee.
5. All Routine Annual Services will be scheduled during normal business hours, the first service generally at 8am and final service for the day commencing no later than 3pm. Your nomination of an attendance time as AM or PM will generally signify a period of 3 - 4 hrs.
6. At the time of the service our technician will provide you with a written report detailing the work carried out along with any items or issues where further attention is necessary.
7. The annual service program is not intended to address emergency breakdown issues or extensive repairs. The service is set aside as a planned preventative maintenance program designed to inspect, test and gauge the readiness of your system to meet the demands of the coming summer season and beyond.
8. If during the routine service, additional service or repair tasks are identified, where additional time and cost would be necessary, our technician will discuss and gain your approval to proceed. In most cases the routine annual service program will need to adhere to strict time restraints, in order that other scheduled calls for the day are met. This may result depending on the issue at hand, that a return visit will need to be scheduled. We urge you to provide any details you have on the Booking Form so that we are able to adequately meet your needs.
9. The Routine annual service program does not include any materials of parts other than cleaning and service consumables. Additional charges for such parts if necessary would apply - subject to your approval.
10. It is not intended that the allocated annual service attendance be set aside for system rebalancing, minor changes do not however present a problem. We draw your attention to the warranty provisions of your system which excludes air balancing after 3 months. Requests for major air balancing would be assessed as a breakdown service call.
11. If during the Routine annual service, issues relating to product or installation warranty are identified, such issues will be discussed and reported, with arrangements made to complete the necessary work under the terms of warranty. A new return visit is likely to be necessary.
12. Unless otherwise arranged payment for the annual service is required at the time of the service - Visa and Mastercard services are available.
13. All prices quoted are GST inclusive.

Bonuses 2009

• Discounted Return Air filter provided at the time of service only - customer to indicate replacement when booking the service.

  • Pay $25.00 Your saving a minimum 50% on normal cost

• Waive Breakdown Service Fee - Fernair apply a standard service fee for breakdown call attendance currently $132.00. This bonus will see the service fee waived on a maximum of 2 occassions for a period of 12 months following the annual service. This service fee is charged to cover travel cost and time to and from the site and the first 30mins labour. As a priority client this fee is waived, you are charged only for the actual labour costs on site. These rates are subject to change but are currently $33.00 per 15min increment.

  • Your saving $66.00 per service call during the waiver period

We have found over the years that as time has passed we are able to be more specific with the service activities based on product brand and maintenance needs, and obviously the more frequent routine service is carried out the less ongoing attention is required.

The Service Rates for the 2009 Season;

• Basic Service - all areas - all brands - $160.00 - For systems less than 2 yrs old (or which have had an annual service in the past 2 seasons.)

• Extra Service - all areas - excluding Carrier product - $180.00 - For systems more than 3 yrs old where no regular annual service has been previously carried out. Service includes the replacement of drain P trap and connecting flexible line.

• Carrier Basic Service - all areas - Carrier product only - $220.00 - Service tailored specifically for the issues of Carrier product post 1998 commencing with DXA models, or earlier models which have had the Carrier Extra Service in the past 2-3 seasons.

• Carrier Extra Service - all areas - Carrier product only - $320.00 - Extensive service tailored to Carrier product paying particular attention to the cleaning and protection renewal of the metal drain pan, renew drain P trap, replacement return air filter is also included as part of the service.

Bonuses 2009

• Exchange or media replacement to return air filter in conjunction with the service if required $25.00 - (Bonus 50% off)

• Routine Service Customers pay no Breakdown Service fee for next 2 years. (Saving $198.00 - see explaination above in terms)

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